![]() If you do not see the hardware available on the website then we do not carry the replacement part that you are looking for. Please note that we DO NOT have ALL parts available for replacement. Replacement hardware will be available online for request/purchase. If sending regular mail we recommend insuring the package.ģ.) All shipping costs will be charged back to the customer. You must provide the information required by our warranty department in order to complete this process.Ģ.) Write this number on the outside of the package you are shipping back to us. TO MAKE A RETURN OR EXCHANGEġ.) Email to get an RA (Returns Authorization) number. Please be sure to follow any washing and handling instructions carefully as Highland Tactical does not give returns or exchanges due to mis-washing or handling of products. In the event that the style being returned is no longer available for exchange, a product of equal value may be substituted instead. Gift items must be exchanged by the original purchaser only, and not the receiving party. Gifts may be exchanged only if original hangtags are attached and the product has not been washed or worn. Highland Tactical will not accept returns or exchanges from purchases made outside the United States. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.Įxchanges must be for the same product or a product of the same value. Postage will not be refunded on returns due to personal dislikes, sizing problems, or purchases made in error. Shipping charges will only be covered by Highland Tactical in the event of a shipping error, or return/ exchange of a defective product. FREE SHIPPING will NOT apply to orders that have been processed in exchange for a new product. If the bag comes in WITHOUT the original hangtags and marketing, the refund will not be processed and the original merchandise will be shipped back to the customer at the customers expense.ĬUSTOMER SHIPPING COSTS: Customer(s) are responsible for all shipping costs regarding returns and exchanges. ![]() Items must have all the original marketing and hangtags still attached to the bag to qualify for return. Refunds will be applied to original credit card used at the time of purchase. You may return your merchandise to the Highland Tactical warehouse within 30 days upon the receipt of your product. Highland Tactical has a 30-day return and exchange policy. All items purchased at authorized dealers or retail locations must be handled through the dealer/retailer. Highland Tactical will not honor returns or exchanges on merchandise purchased at authorized dealer locations. Highland Tactical will only honor returns on orders placed directly with Highland Tactical at 30 days. The cost of shipping will be deducted from refunds for returned items.Items repurchased for exchange or return, Do Not Qualify for FREE SHIPPING.Customer(s) is responsible for all shipping costs for returned and exchanged items.Items without original marketing & hangtags attached Do Not Qualify for Exchange or Return.Returns and Exchanges only apply to items purchased directly from 30 days.
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